Shopping Information

Shipping Policy

At Wilson Studios we take great care to insure your glass art piece arrives safely, timely, and affordably.

Due to the fragile nature of glass extra precautions must be taken in the shipping process. All smaller items will be double boxed and larger items of doors and windows will be wood crated.

We normally ship using the following companies:

  • USPS
  • Fed Ex Ground

Availability

Wilson Studios art pieces are all hand made by the artist so shipping times will vary. Every effort will be made to ship smaller items within a 2 week time period. If there is any delay in production we will notify you immediately by e-mail.

Shower panels and pantry doors are also hand done by the artist and require additional crating time, please allow 3 weeks for the shipment to leave our studio. If there is any delay in production we will notify you by e-mail.

Return Policy

Personalized items are not returnable unless there is a mistake by Wilson Studios in the spelling of the names or an incorrect date.

Other items may be returned within 10 days of receipt for exchange or refund minus the shipping charges. There is a 20% re stocking fee and you are responsible for shipping costs to and from the shipping address. Packages must be insured, you are responsible for any transit damage.

Shipping Refusal

Any shipment refused or not delivered for any reason. Customer is charged for freight both ways and a 20% re-stocking charge.

Enclose an explanation for the return, to the following address:

Wilson Studios Etched Art Glass
19431 Village Drive, Sonora, CA 95370
209 588-1969

Damaged Goods

CHECK IMMEDIATELY FOR DAMAGED GOOD. ANY DAMAGES MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT. If you receive an item and it is damaged please contact us via e-mail for prompt attention at info@wilsonartglass.com. The item should be replaced in the carton it was received in and await pickup by original freight carrier. It is your responsibility to arrange the pickup.

 

Wilson Studios
19431 Village Drive
Sonora, CA 95370

Mailing: P.O. Box 417
Standard, CA 95373

209-588-1969
info@wilsonartglass.com